Frequently Asked Questions
Everything you need to know about Gear for Good
What is your return and exchange policy?
We offer free returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. Del Día products are unique, so exchanges for specific colorways are subject to current inventory.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your gear sooner for an upcoming adventure.
What does the 'Guaranteed for Good' warranty cover?
Our products are built to last, and we stand behind them. Our warranty covers any defects in materials or workmanship for the lifetime of the product. If your gear fails due to a manufacturing defect, we will repair or replace it.
Can I choose the specific colors for Del Día products?
The Del Día collection is designed to give total creative control to our sewers in the Philippines. This means every pack is a total surprise! While you cannot choose specific colors, you are guaranteed a one-of-a-kind piece.
How should I clean and care for my Cotopaxi jacket?
For insulated jackets, we recommend machine washing on a cold, gentle cycle with a technical detergent. Tumble dry on low heat with clean tennis balls to restore loft. Always check the specific care label on your garment for detailed instructions.
Do you ship internationally?
Yes, we currently ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.